This Refund Policy explains when you can get money back for a flight booked, reserved, or upgraded through FlySmart Travel LLC. Because airline fares are governed by each airline's own fare rules, refund eligibility ultimately depends on the ticket you purchased, not on FlySmart Travel LLC alone.
1. The 24-hour rule (U.S. DOT)
Our service fee for arranging the booking is separate from the airline fare. If you cancel within the 24-hour window, we will refund our service fee in full as well, provided the request is made within 24 hours of the original booking confirmation.
2. After the 24-hour window
Once the 24-hour window has passed, refund and change eligibility is governed by the fare rules of the specific ticket you purchased:
- Refundable fares can generally be canceled for a refund of the airline fare, minus any airline-imposed cancellation fee, at any time before departure.
- Non-refundable fares typically do not qualify for a cash refund. Some airlines offer a travel credit for future use, usually minus a change or cancellation fee.
- Basic economy or restricted fares often cannot be changed or canceled at all after purchase.
We will tell you which fare type applies and what the airline allows before you book, and again at the time you request a change.
3. Our service fee
Our service fee compensates us for the work of searching, booking, and supporting your reservation. Except for the 24-hour window described above, our service fee is non-refundable once a booking has been made — including in cases where the airline itself issues a refund or credit for the fare, or where you choose not to travel.
4. Airline schedule changes and cancellations
If an airline cancels your flight or makes a significant schedule change (as defined by that airline's policy), you are typically entitled to a refund or rebooking directly from the airline, regardless of fare type. We will help you request this from the airline; where the airline processes the refund directly to your payment method, timing depends on the airline, not on FlySmart Travel LLC.
5. Seat upgrade refunds
If a seat upgrade you paid for is not honored because the seat becomes unavailable before ticketing or check-in, we will refund the amount you paid for that upgrade. Upgrade amounts are not refundable once the upgraded seat has been confirmed and used, except where the airline's own policy provides otherwise.
6. How to request a refund
To request a refund or cancellation, contact us with your confirmation code, the traveler's name, and the reason for your request:
Email: contact@flysmarttravel.agency · Phone: +1 (210) 202-0180
7. Processing time
Refunds of our service fee are processed within 5–10 business days to your original payment method. Airline fare refunds are issued by the airline and can take longer, typically 7–20 business days, depending on the airline and payment method used.
8. Chargebacks
We ask that you contact us before initiating a payment card chargeback, so we can resolve billing questions directly. Fraudulent or bad-faith chargebacks for services already rendered may be disputed with supporting documentation.
9. Contact us
FlySmart Travel LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
Email: contact@flysmarttravel.agency
Phone: +1 (210) 202-0180