FlySmart Travel LLC ("FlySmart," "we," "us," or "our") operates www.flysmarttravel.agency and provides flight booking, reservation, and seat upgrade services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.
1. Information we collect
We collect information in the following ways:
- Information you give us: name, date of birth, gender (where required by an airline), email address, phone number, mailing address, passport or travel document details, payment card information, and any details you share when contacting us or booking a flight.
- Information from your use of the site: IP address, browser type, device information, pages visited, referring URL, and approximate location, collected automatically through cookies and similar technologies.
- Information from third parties: confirmation and status updates from airlines and global distribution systems (GDS) we use to search and book flights, and verification information from payment processors.
2. How we use your information
- To search, book, ticket, and manage flight reservations and seat upgrades on your behalf.
- To process payments and issue receipts.
- To communicate with you about bookings, schedule changes, and support requests.
- To comply with airline, payment card network, and legal requirements, including identity verification and fraud prevention.
- To improve our website and services, and, where you have not opted out, to send service updates or promotional messages.
3. How we share your information
We share personal information only as needed to provide our services or as required by law:
- Airlines and GDS providers, to search fares and issue tickets in your name.
- Payment processors, to securely process card payments. We do not store full card numbers on our own servers.
- Government authorities, where required for international travel, security screening, or by law.
- Service providers, such as customer support and IT vendors, under confidentiality obligations.
We do not sell your personal information to third parties for their own marketing purposes.
4. Cookies and tracking technologies
We use cookies and similar technologies to keep the site functional, remember preferences, and understand how visitors use our site, including for advertising measurement (for example, Google Ads conversion tracking). You can control cookies through your browser settings; disabling cookies may affect site functionality.
5. Your privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses of your data.
To exercise any of these rights, contact us at contact@flysmarttravel.agency. We may need to verify your identity before completing a request.
6. Data retention
We retain booking and payment records for as long as needed to provide our services, resolve disputes, and comply with tax, accounting, and legal obligations, after which the information is deleted or anonymized.
7. Data security
We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's privacy
Our services are intended for adults who can enter into a binding contract. We do not knowingly collect personal information directly from children under 13. Information about minor travelers is collected only as part of a booking made by a parent or guardian.
9. International data transfers
Because airline bookings involve international travel, your information may be transferred to and processed in countries other than your own, including the United States, as part of ticketing and travel document requirements.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact us
FlySmart Travel LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
Email: contact@flysmarttravel.agency
Phone: +1 (210) 202-0180